Vacate Cleaning FAQ

End of lease cleaning is a deep clean required to be undertaken by tenants of rental properties once they had completed their lease and moved out. Your property manager will inspect the property after cleaning been completed and your bond will be refunded subject to the satisfactory outcome of end of lease cleaning.
It is tenants' responsibility to leave rental property in clean and liveable condition. Rental property needs to be returned in a similar condition to as it was prior to commencement of the lease.
Yes. Unlike many competitors, we include oven, rangehood and cooktop cleaning in this service for no extra charge.
Yes, you have to pay $100 booking fee when you are making a booking. This fee will be used as a deposit and deducted from final costs of vacate cleaning on the day of the service. This fee is non-refundable unless booking been cancelled minimum 48 hours prior to scheduled service.
We reserve the right to keep your $100 deposit unless cancellation of service notice been given 48 hours prior to scheduled service.
Our vacate cleaning teams are generally available Mon-Fri 8am-6pm. Cleaning on weekends and public holidays will incur extra fees.
No, there are no hidden charges included in our end of lease cleaning services. But if there’s no parking space available to park our vehicles then you have to reimburse cleaners for parking costs.
Yes, we provide carpet and upholstery steam cleaning as those services are required to be completed during end of lease cleaning.
Yes, we clean kitchen and bathroom tiles. Grout cleaning is generally not included in service list for vacate cleaning.
Yes, we clean windows from inside and if you’ll request then offer outside window cleaning too. We also clean, sweep and mop floors.
Fridge/freezer cleaning can be completed for you but at additional cost. Please advise us if you require this service when making a booking. Ideally you will need to defrost your freezer to allow cleaners to complete the job more efficiently.
Prior notice is definitely required so we can organise vacate cleaning team for you.
In this case, our cleaners will return and address any issue free of charge.However, we’ll do it only if you notify us within 48 hours of completed services and you will need to provide us property manager's report and photographic evidence of issues raised.
You can book the service via our booking page or contact us on 0452530205. Alternatively feel free to email us
You can pay us by cash, credit card or EFT.
Yes. We will provide you the receipt for your property manager once the invoice is settled.
Our team of cleaners is fully insured by $20,000,000 public liability and professional indemnity insurance. In a rare case where property is damaged, we will use our insurance to make a claim and fix the damage.
No. You can just meet us prior to commencement of service and our team will make arrangements with you in relation to final inspection once the service is completed.
We will discuss access arrangements during our conversation when you are booking our service.
Not at present. We are experiencing shortage of staff right now and unable to offer cleaning services for furnished homes.
We will normally send a team of 2-3 cleaners for standard jobs. However we might send more cleaners out for larger jobs such as commercial or industrial vacate cleaning.
Yes we do. GB’s Melbourne Cleaners offer 100% satisfaction guarantee on all our services
As a vacate cleaning provider, we can not guarantee your full bond refund. We can not be hold liable for pre existing damage inside or outside of your rental property. For example if your walls are damaged or windows are broken, we as a cleaning company are not responsible for fixing them. Do not be fooled by many companies which advertise full bond return guarantee. Instead, as a professional cleaners, we offer 100% satisfaction guarantee for everything we do for you. So if your property manager is not satisfied with the outcome, our cleaners will return free of charge to address any issues raised by your property manager.
Our comprehensive vacate cleaning services include top to bottom clean of your rental property internally. Including: Kitchen including appliances (oven, range hood, cooktop) Bathrooms Showers Toilets Walls Windows Blinds Floors Carpet steam cleaning And much more
Each vacate cleaning quote will generally have 2 parts. Carpet steam cleaning. From $180+GST Internal vacate cleaning. Cost of this service is $50+GST per hour per cleaner with minimum fee of 5 hours. Final cost of vacate cleaning will depend on condition of the property. The more work needs to be done, the more expensive it will be.
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