Home Cleaning FAQ

Our cleaners are available 24/7 to suit our clients requirements. Generally speaking our domestic cleaning is done Monday to Saturday between 8.30am and 6pm. Our cleaners are available around the clock to meet your individual requirements Choose a preferred time when making a booking and we will be in touch within 2 hours max to confirm your appointment. It takes less than a 1 minute to make a booking. Simply fill out the booking form and we will be in touch within 2 hours max to confirm your booking. 
Our cleaners always carry a range of high quality cleaning supplies. We generally provide all supplies necessary including all chemicals, mops and vacuums. If you want us to  use your supplies please let us know and we will arrange for that to happen.
We accept cash, bank transfers and credit card payments. We also offer direct debit payment option our regular customers. All our cleaning fees are based on per hour per cleaner basis. For example, if 2 cleaners attended your job and spent 3 hours cleaning for you, then you will be charged for 6 hours of cleaning (3 hours for each cleaner).
Unfortunately, it is impossible to answer this without understanding your requirements. It all depends on your expectations and amount of work needs to be completed. Our fees are based on per hour per cleaner basis with the minimum fee of 4 hours. Furthermore, we offer obligation free quotes for all commercial and industrial clients.
There is no cancellation fee if your booking is cancelled 24 hours prior to your appointment.
$100+GST cancellation fee applies to all cancellations within 24 hours of scheduled appointment.
Professional cleaning would leave your place in absolutely immaculate condition. It includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. Our cleaners work predominantly individually but we also have team of 2 cleaners to complete larger jobs when required. Cleaning usually takes around 1.5 hours per bedroom. So if you have 3 bedroom house, it should take around 4-5 hours to get the job done properly. Time estimate may vary depending on a condition of the property (e.g. tenants left a huge mess) or for larger homes.
Not necessary. You can leave a key in a previously agreed location so we can safely gain entry to your home or office.
Usually 1. But 2-3 cleaners will turn up for larger jobs.
Melbourne cleaners are comprehensively inured with public liability and professional indemnity insurance of up to $10,000,000. Please Note: All our cleaners are individual contractors and are responsible for their own insurance. Melbourne Cleaners can not be hold liable for any actions of individual contractors.
Simply put – we offer all our clients great service at affordable rates every time. Our cleaners are professional, friendly, insured and have a recent police check. Check out our Testimonials Page for further references.
Call Now Button