FAQ

Our cleaners always carry a range of high quality cleaning supplies. We generally provide all supplies necessary including all chemicals, mops and vacuums. If you want us to  use your supplies please let us know and we will arrange for that to happen.

We accept cash, bank transfers and credit card payments. We also offer direct debit payment option our regular customers. All our cleaning fees are based on per hour per cleaner basis. For example, if 2 cleaners attended your job and spent 3 hours cleaning for you, then you will be charged for 6 hours of cleaning (3 hours for each cleaner).

Unfortunately, it is impossible to answer this without understanding your requirements. It all depends on your expectations and amount of work needs to be completed. Our fees are based on per hour per cleaner basis with the minimum fee of 4 hours. Furthermore, we offer obligation free quotes for all commercial and industrial clients.

There is no cancellation fee if your booking is cancelled 24 hours prior to your appointment.
$100+GST cancellation fee applies to all cancellations within 24 hours of scheduled appointment.

Professional cleaning would leave your place in absolutely immaculate condition. It includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. Our cleaners work predominantly individually but we also have team of 2 cleaners to complete larger jobs when required. Cleaning usually takes around 1.5 hours per bedroom. So if you have 3 bedroom house, it should take around 4-5 hours to get the job done properly. Time estimate may vary depending on a condition of the property (e.g. tenants left a huge mess) or for larger homes.

Not necessary. You can leave a key in a previously agreed location so we can safely gain entry to your home or office.

Usually 1. But 2-3 cleaners will turn up for larger jobs.

Melbourne cleaners are comprehensively inured with public liability and professional indemnity insurance of up to $10,000,000. Please Note: All our cleaners are individual contractors and are responsible for their own insurance. Melbourne Cleaners can not be hold liable for any actions of individual contractors.

Simply put – we offer all our clients great service at affordable rates every time. Our cleaners are professional, friendly, insured and have a recent police check. Check out our Testimonials Page for further references.

Yes. Germicidal UVC lamps will kill up to 99.9% of mould and help prevent future mould growth.

Our germicidal UVC lamps are good for approximately 8,000 hours of continuous use.

Yes – depending on the surrounding environment, UVC lamps should be checked periodically (approximately every three months), and can be cleaned with a dry cotton cloth or paper towel. Wear rubber gloves and clean with alcohol only. This will also help maximize lamp life.

The exposure of germicidal ultraviolet is the product of time and intensity. High intensities for a short period and low intensities for a long period are fundamentally equal in lethal action on bacteria. The inverse square law applies to germicidal ultraviolet as it does to light: the killing power decreases as the distance from the lamps increases. The average bacterium will be killed in ten seconds at a distance of 15centimeters from the UVC lamp.

Ultraviolet light in the germicidal wavelength – 185-254 nanometers – renders the organisms sterile. When organisms can no longer reproduce, they die.

Germicidal UVC lamps do not produce much heat – about the same as fluorescent lamps.

Zero. You will not be exposed to UVC light during disinfection. Prolonged, direct exposure to UVC light can cause temporary skin redness and eye irritation, but does not cause skin cancer or cataracts. Do not allow exposure to ultraviolet irradiation and allow for safe operation and maintenance. If you are exposed to direct germicidal light, it can burn the top surface of your skin. If your eyes are exposed, it would be similar to a “welder’s flash”, and your eyes can feel dry or gritty. At no time do germicidal lamps cause any permanent damage.

Long-term exposure of germicidal UVC light to plastics will shorten the shelf life of the plastic by approximately 10%. Example: If the plastic would normally last about ten years, and it’s exposed to germicidal UVC light the entire time, it would probably need to be replaced in 9 years. Plant life may be damaged by direct, or reflected, germicidal ultraviolet rays. Transient dyes and colours may be faded from prolonged exposure to ultraviolet rays.

No – germicidal UVC sterilises only what it comes in contact with.

Room Area (sqm)  Recommended Disinfection Time* 20 & Under                   15 minutes 20-40.                         30 minutes 40-60                            60 minutes *Based on using 150W lamp in regular settings

Avoid exposure to UVC light. Leave the room whilst the disinfection process takes place. Operate lamp via supplied remote control.

Yes. It is scientifically proven that UVC light is effective against numerous viruses including COVID.

Yes. Just make sure pets are not exposed to UVC light whilst disinfection is in progress.

Yes but we recommend you covering your plants whilst disinfection is in progress.

Although vast majority of our UVC products are purchased by commercial clients, we also happy to deal with residential clients who are interested in using UVC lamps in their homes. Some of our clients thus far include: Doctors and other allied health professionals Transport companies Educational institutions Beauty industry professionals Movie studios Theaters Variety of offices Residential clients And many more

There are hundreds of research articles and video evidence available where scientists test effectiveness of UVC light against various types of viruses. Please visit our Videos about UV-C page where we have links to some of recent videos about UVC technology.

There are many factors to consider when buying UVC lamps. If you are not sure which of our products is best for you, please contact us via online chat, email, sms, or call us on 0452530205. We will be happy to discuss your UVC lamps requirements.

As often as you wish. Regular use of UVC lamps guarantees you conduct your business or live in in germ free environment.

There are many advantages of using UVC technology for disinfection purposes. Some of those are as following: 1. UVC disinfection is labour free. You will need simply need to plug in the UVC lamp into power point and let UVC technology do the work for you. 2. Chemical free disinfection. Using UVC light means you do not need to use harsh chemicals to disinfect. 3. UVC light disinfects air as well as exposed surfaces. There are no conventional cleaning methods available besides fumigation where you can disinfect air and kill all air borne germs and bacteria. 4. And many many more

Yes it is. Prolonged exposure to any light source is dangerous for humans and animals alike. Sunburn is a perfect example. Therefore to avoid any possible damage, you will need to leave areas impacted by UVC exposure during the disinfection period. This simple and most effective strategy avoids any possible problems associated with exposure to UVC lights.

Mould is a fungus and has thousands of strains in Australia that can be found growing almost anywhere in the home. They can appear as different textures, colours and even smell profiles depending on the type and maturity stage of the mould. The most well-known mould type is Stachybotrys Chartarum or toxic black mould.  Mould can be tricky to identify and often requires professional analysis to determine the type/s of mould present in the home. Some strains of mould are more dangerous than others and can be harmful to elderly family members, children, pregnant women and those with a compromised immune system. 

Mould eats its way through materials by decomposing matter. In instances where mould is present on a painted surface for a period of time, it can result in underlying damage to the quality of paint. This usually isn’t noticeable until the mould removal treatment has disrupted the surface. These instances are quite rare because mould remediation is usually completed early enough to prevent damage to the paint.

Small spots of mould that you see in-between tile grout is not considered harmful, however, when left untreated mould will spread and can be dangerous. It is known to lead to respiratory health issues, disrupting air quality and risk the health and wellbeing of you and your family.  Especially those with existing allergies, compromised immune systems, elderly family members and children. 

If a tenant fails to take precautions or preventative measures to inhibit mould growth in a rental property, then they will likely responsible for remediating mould damage. This may include not allowing natural light or airflow throughout the property or failure to inform the landlord of water damage or ongoing leaks. On the other hand, if the landlord has not fulfilled their landlord obligations that has led to an inhabitable premises, then they are responsible. This may include failing to repair leaks or water damage, failure to clean the premises before a tenant moves in or a failure to repair rising damp. Responsibility of mould removal is always assessed on a case-by-case basis and should be discussed with your real estate agent.

Understandably, there is no set price for mould removal. Every property is different when it comes to the severity and type of mould, to the equipment required for effective remediation. Luckily, our free inspection process ensures that you receive a detailed findings report outlining everything you need to know about the extent and cost of remediation before we get started. No need to worry about hidden add-ons – we’ll give you transparent findings backed by a fair price.  

There are hundreds of DIY mould removal techniques available that may be used for small spot removal, but they only offer a temporary fix for an ongoing problem. At MouldMen, we identify and target the cause of the problem, not just treat the symptoms. If mould keeps returning in your home, it’s best to reach out to the experts to provide a long-term solution.

Yes, but not for long. When we treat your property we only need you to vacate the property for the duration of treatment and for three hours afterwards. No need to worry about finding somewhere to stay overnight. This is because we use a non-irritant, water-soluble misting treatment to remove up to 99.99%  mould spores and odours. It’s food, kid, pet and plant safe and naturally biodegrades completely after 48 hours.

Ozone disinfection is a method of using the ozonation reaction of ozone gas to sterilise bacteria, viruses and moulds both on surface and airborne. It is the use of specific concentrations of Ozone (O³) gas produced by a powerful ozone generator in an enclosed space. When ozone reaches specific concentrations in the enclosed space (room, office space, shop, treatment rooms etc.), the gas kills bacteria and neutralises viruses on any surface that comes into contact with the gas. This includes all hard surfaces as well as carpets, curtains, fabrics, chairs, wall etc. Ozone is produced in the Ozone generator by combining oxygen and electricity. At the end of the process, the Ozone (O³) gas simply reverts back to Oxygen (O²) and because the process does not use any chemical additives, ozonation does not leave toxic residues on surfaces or in the air. 

The antipathogenic effects of ozone have been substantiated for several decades. Its killing action upon bacteria, viruses, fungi, and in many species of protozoa, serve as the basis for its increasing use in disinfecting municipal water supplies in cities worldwide. Typically, viruses are small, independent particles, built of crystals and macromolecules. Unlike bacteria, they multiply only within the host cell. Ozone destroys viruses by diffusing through the protein coat into the nucleic acid core, resulting in damage of the viral RNA. At higher concentrations, ozone destroys the capsid or exterior protein shell by oxidation. Numerous families of viruses including poliovirus I and 2, human rotaviruses, Norwalk virus, Parvoviruses, and Hepatitis A, B and non-A non-B are among many others that are susceptible to the virucidal actions of ozone. Most research efforts on ozone’s virucidal effects have centred upon ozone’s propensity to break apart lipid molecules at sites of multiple bond configuration. Indeed, once the lipid envelope of the virus is fragmented, its DNA or RNA core cannot survive. Non-enveloped viruses (Adenoviridae, Picornaviridae, namely poliovirus, Coxsachie, Echovirus, Rhinovirus, Hepatitis A and E, and Reoviridae (Rotavirus), have also begun to be studied. Viruses that do not have an envelope are called “naked viruses.” They are constituted of a nucleic acid core (made of DNA or RNA) and a nucleic acid coat, or capsid, made of protein. Ozone, however, aside from its well-recognized action upon unsaturated lipids, can also interact with certain proteins and their constituents, namely amino acids. Indeed, when ozone comes in contact with capsid proteins, protein hydroxides and protein hydroxides and protein hydroperoxides are formed. Viruses have no protections against oxidative stress. The enveloped viruses are usually more sensitive to physico-chemical challenges than are naked virions. Although ozone’s effects upon unsaturated lipids is one of its best documented biochemical action, ozone is known to interact with proteins, carbohydrates, and nucleic acids. The new coronavirus is an enveloped virus and therefore can be effectively treated using Ozone.

Ozone is one of the most powerful disinfectants. It is 50 times more effective at disinfection compared to the most popular disinfectant – chlorine, and the effects of its action are visible 3,000 times faster. Being in a gas form, it can penetrate almost all the corners of the space and therefore thoroughly disinfect the room. And experiments and tests show that the sterilising rate of ozone on various bacteria and viruses is 99.9%. Using ozone to disinfect has the advantage that the ozone generated on-site reverts back to oxygen when the treatment cycle is completed.

Generally speaking it takes 15min of ozonation to kill most of the bacteria and viruses, and 30mins to kill all viruses and bacteria that have a presence in habitable area. Ozone generators produce high volumes of Ozone gas to rapidly fill the space we are wanting to treat, however the space size effects how long it takes to disinfect an area. The disinfection cycle can last from a few minutes (for smaller spaces) to 2.5 hours for larger areas.

The same chemical properties that allow high concentrations of ozone to react with organic material outside the body give it the ability to react with similar organic material that makes up the body, and potentially cause harmful health consequences. When inhaled, ozone can damage the lungs. Relatively low amounts can cause chest pain, coughing, shortness of breath and throat irritation. Ozone may also worsen chronic respiratory diseases such as asthma and compromise the ability of the body to fight respiratory infections. For our full service customers, our Ozone disinfection cycles are strictly conducted in closed off spaces where our trained operators have ensured there are no people, pets or plants present during treatment. For our rental customers, the disinfection cycles are designed for each individual client and application. This ensures the space is properly disinfected and that sufficient time is allocated so that the ozone gas can dissipate and revert back to oxygen thus ensuring no harmful exposure when people re-enter the space. Unlike traditional chemical cleaning procedures, once the cycle is complete, ozone does not leave any toxic air borne or surface residues. Due to the instability of ozone, theoretically there should be zero presence of ozone gas 60min after the machine ceases it’s cycle.

Disinfection using Ozone gas is faster and far more efficient than traditional surface cleaning. The Ozone gas, just like oxygen, can completely fill the treatment space and covers all surfaces in the space. This includes inside keyboards, under desks, under arm rests on chairs, door handles, on walls, pens, and other objects in the space. Ozone also disinfects carpets, curtains and even seating fabrics. Most importantly ozone disinfection is achieved by using ozone gas (O³) which then reverts back to oxygen (O²) when the disinfection cycle is completed. This means so cleaning cloths, chemical sprays, plastic waste or toxic residues. Additionally ozone leaves no residue.

There are many airborne bacteria and viruses that can be harmful to human body and cause disease. Disinfecting the air can significantly reduce the transmission of respiratory disease and the common cold. Our high output ozone generators disinfect the air as well as all the other surfaces and objects in the treatment area, thus resulting in a more complete disinfection cycle.

Yes, Ozone Disinfection kills mould spores, fungi and yeast.  If mould spores are disturbed, they can become airborne and, if inhaled, they can cause health problems.  That is why it is important to use Ozone to kill the mould before you attempt to clean up and remove the mould spores from surfaces.

It is tenants' responsibility to leave rental property in clean and liveable condition. Rental property needs to be returned in a similar condition to as it was prior to commencement of the lease.

Yes. Unlike many competitors, we include oven, rangehood and cooktop cleaning in this service for no extra charge.

Yes, you have to pay $100 booking fee when you are making a booking. This fee will be used as a deposit and deducted from final costs of vacate cleaning on the day of the service. This fee is non-refundable unless booking been cancelled minimum 48 hours prior to scheduled service.

We reserve the right to keep your $100 deposit unless cancellation of service notice been given 48 hours prior to scheduled service.

Our vacate cleaning teams are generally available Mon-Fri 8am-6pm. Cleaning on weekends and public holidays will incur extra fees.

No, there are no hidden charges included in our end of lease cleaning services. But if there’s no parking space available to park our vehicles then you have to reimburse cleaners for parking costs.

Yes, we provide carpet and upholstery steam cleaning as those services are required to be completed during end of lease cleaning.

Yes, we clean kitchen and bathroom tiles. Grout cleaning is generally not included in service list for vacate cleaning.

Yes, we clean windows from inside and if you’ll request then offer outside window cleaning too. We also clean, sweep and mop floors.

Fridge/freezer cleaning can be completed for you but at additional cost. Please advise us if you require this service when making a booking. Ideally you will need to defrost your freezer to allow cleaners to complete the job more efficiently.

Prior notice is definitely required so we can organise vacate cleaning team for you.

In this case, our cleaners will return and address any issue free of charge.However, we’ll do it only if you notify us within 48 hours of completed services and you will need to provide us property manager's report and photographic evidence of issues raised.

You can book the service via our booking page or contact us on 0452530205. Alternatively feel free to email us info@melbournecleaners.net.au.

You can pay us by cash, credit card or EFT.

Yes. We will provide you the receipt for your property manager once the invoice is settled.

Our team of cleaners is fully insured by $20,000,000 public liability and professional indemnity insurance. In a rare case where property is damaged, we will use our insurance to make a claim and fix the damage.

No. You can just meet us prior to commencement of service and our team will make arrangements with you in relation to final inspection once the service is completed.

We will discuss access arrangements during our conversation when you are booking our service.

Not at present. We are experiencing shortage of staff right now and unable to offer cleaning services for furnished homes.

We will normally send a team of 2-3 cleaners for standard jobs. However we might send more cleaners out for larger jobs such as commercial or industrial vacate cleaning.

Yes we do. GB’s Melbourne Cleaners offer 100% satisfaction guarantee on all our services

As a vacate cleaning provider, we can not guarantee your full bond refund. We can not be hold liable for pre existing damage inside or outside of your rental property. For example if your walls are damaged or windows are broken, we as a cleaning company are not responsible for fixing them. Do not be fooled by many companies which advertise full bond return guarantee. Instead, as a professional cleaners, we offer 100% satisfaction guarantee for everything we do for you. So if your property manager is not satisfied with the outcome, our cleaners will return free of charge to address any issues raised by your property manager.

Our comprehensive vacate cleaning services include top to bottom clean of your rental property internally. Including: Kitchen including appliances (oven, range hood, cooktop) Bathrooms Showers Toilets Walls Windows Blinds Floors Carpet steam cleaning And much more

Each vacate cleaning quote will generally have 2 parts. Carpet steam cleaning. From $180+GST Internal vacate cleaning. Cost of this service is $50+GST per hour per cleaner with minimum fee of 5 hours. Final cost of vacate cleaning will depend on condition of the property. The more work needs to be done, the more expensive it will be.

Cleaning technicians generally do not move furniture. When we offer your a cost estimate we never include moving furniture.It is always recommended that you move all items prior to scheduled appointment.

The two most popular cleaning techniques are hot water extraction (also known as Steam Cleaning) and dry cleaning. As experts in carpet cleaning we recommend steam cleaning as it offers deeper and longer lasting solution.

It goes without saying that a great cleaning company will do whatever it takes to get the job done right. Cleaning times depend on the ease of set-up, stains, soil levels, and many other factors. We will provide you with time estimate once we arrive and see condition of your carpet and assess work requirements.

We will treat all stubborn stains and tough spots with special solutions prior to cleaning to eliminate as many stains and spots as possible. We cannot guarantee that all stains and spots can be removed, but they will use professional formulas and apply experience to get out what general cleaning cannot. If stains or spots are determined to be permanent, the cleaning technicians will let you know about other possible options with you before completing the job.

Professional carpet cleaners have access to the latest and most effective cleaning products and solutions available and are trained to use them with caution. The products used in homes are safe for both children and pets when completely dry, but it’s always a good idea to keep them away during the cleaning process. Be sure to keep children and pets away from the vehicle and machinery to minimise the possibility of an accident.

Drying times vary, depending on a number of factors, including the amount of cleaning that is needed, the humidity, carpet thickness, central heating and more. We use most advanced USA built carpet steam cleaning machine which is equipped with 2 vacuum systems to achieve best possible carpet steam cleaning outcomes for our clients. Most clients report that it their carpets are completely dry within 4 to 6 hours. In general, it’s always a good idea to plan around the 8-12 hours for a carpet to be completely dry.

Regular vacuuming is one of the best maintenance activities you can do on your own. Most vacuuming, however, is done to quickly and even the best household vacuums can’t be as effective when you move to fast. Give your vacuum time to lift the carpet pile, agitate it and remove the soils. Most soils are dry and can be removed properly if vacuumed promptly and properly. Spills should be treated as soon as possible to avoid staining. Before leaving your home, your carpet cleaning technicians will recommend the time for your next professional cleaning. Following their suggestion as well as your carpet manufacturer’s requirement should help keep your carpets looking fresh for years.

Yes. Our technician have many years of experience in dealing with simple and complex post flood restorations projects.

Our service division for flood restoration uses latest technology and equipment to restore domestic and commercial quickly with minimal cost. Also, latest equipment enables us to detect hidden moisture and extract standing water effectively.

Critical causes include rising of ground water levels, burst water drains, hillside run-off from sudden rain and flash floods and flooding from the overflowing of rivers.

Yes. Carpet water damage restoration is a popular service of the company. If you ignore cleaning wet carpets, the moisture will penetrate to the sub flooring allowing toxic bacteria and fungus to grow causing a serious health issues. Also, wet carpets can cause structural problems to property.

Yes. Our services can be booked for water and fire damage cleaning and restoration across Melbourne Metro Region.

Burst pipes, hot water systems, washing machines & dishwashers, over flowing sinks & bathtubs, fridges & ice making machines, tap fittings & connections, fire sprinkler systems and burst water mains are the common causes of water damage in houses.

Professional flood cleaning, sanitising and deodorising products are used to clean and restore the affected flood damage area for your comfort and safety.

To book your flood clean please call us on 0452530205.

Our response time is depending on circumstances of each job. We can arrive from as soon as just 1 hour after your initial call or in less urgent circumstances we can be there next day after your confirmation of appointment.

You can make bookings in 1 of the following ways: Our booking page email info@melbournecleaners.net.au Phone or sms us on 0452530205

We can either provide our own cleaning supplies or use your own. If we are to provide our own cleaning supplies, we will need to charge extra based on your requirements.

Costs of commercial cleaning varies depending on numerous factors, such as: Time of cleaning (after hours cleaning cost extra compared to business hours cleaning) Size of the job (we can offer discounts for larger jobs when we charge on per hour per cleaner basis) Who provides cleaning supplies and consumables And many more

Yes we do. We can offer discounts for contract cleaning jobs. But you can also book our cleaners for one off and casual commercial cleaning jobs.

We offer wide variety of commercial cleaning services. Some of those are: Office cleaning Commercial disinfection Commercial carpet steam cleaning Ozone disinfection And many more

We service Melbourne Metro region.

It all depends on your requirements. More cleaners will be required to complete larger jobs and those commercial jobs when time is of the essence.

Melbourne cleaners are comprehensively inured with public liability and professional indemnity insurance of up to $20,000,000. Please Note: All our cleaners are individual contractors and are responsible for their own insurance. Melbourne Cleaners can not be hold liable for any actions of individual contractors.

Simply put – we offer all our clients great service at affordable rates every time. Our cleaners are professional, friendly, insured and have a recent police check. Check out our Testimonials Page for further references.